KB5094126 has been linked to broken Word OLE workflows in some applications. Has either Dentrix or SoftDent released a fix or given customers a workaround, or are they waiting on Microsoft?
Details from support, release notes, or hotfixes would be useful.
The reports here point to Dentrix being affected, particularly where workflows use mail merge, document previews, or similar OLE components. They don't establish whether Dentrix has shipped a fix, though, and there's no specific answer for SoftDent.
I'd ask each vendor for a support case response that names the affected versions, a supported workaround, and any planned fix. That gives you something more concrete than a general statement that Microsoft is investigating.
Another affected application reportedly worked again after a Windows feature-management registry override was applied. That's a lead, not proof that it will work with Dentrix or SoftDent. The registry command in the discussion was incomplete, so don't try to reconstruct it from fragments.
Ask the vendor or Microsoft for the complete, supported instructions and test them on a nonproduction machine first. Also ask how to reverse the change and whether it affects any security protections.
Removing the update has been used as a workaround elsewhere, but that comes with the risk of losing its security fixes. Check the update's contents and your organization's patch policy before considering it, and get a plan for restoring it.
A different dental application reportedly offered a workaround involving an older or modified system DLL, with mixed results. That doesn't tell us what Dentrix or SoftDent recommend, and swapping system files based on another product's instructions is a risky guess. Get product-specific guidance before touching it.
Answers are reviewed before publication.
Related Discussions