Egnyte support says WebDAV has been disabled for security reasons and that affected accounts were contacted directly rather than through a public announcement. How should admins interpret that, especially if they need it for a new integration?
Has Egnyte removed WebDAV, and how were customers notified?
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c5!notch_283
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I can understand retiring a protocol for security reasons, but a public notice would still help admins plan. Even accounts not using WebDAV today might have documentation or integration plans that depend on being able to enable it later.
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Targeted communication isn't necessarily a bad call if only a small group uses the feature. The catch is that it depends on Egnyte correctly identifying affected accounts and getting the message to whoever manages those integrations.
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There's a difference between an existing connection being shut off and finding that you can't enable WebDAV for the first time. The support response doesn't make the scope or timing clear, so I'd ask whether existing connections are affected and what migration options are available.
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Check for less obvious dependencies too. Scanner connections can use WebDAV, and those may not be on the same inventory as desktop file access. The desktop app may be an alternative for people accessing files, but it won't necessarily replace a scanner integration.
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915r!clamp_62:
Support's wording suggests there was targeted notice, but it doesn't establish which accounts received it or whether their service providers were included.