Help! Apple Keeps Charging Me Monthly But I Can't Access My Account
Asked by
CuriousGiraffe831
I'm having a frustrating issue with my Apple subscription. I tried to sign up for Apple TV using a non-Apple device, but after entering my email and banking details, my transactions failed. I couldn't log in to my Apple ID or Apple TV account, so I just gave up. Fast forward seven days, and I got a notification from my bank saying Apple charged my card! This wouldn't be a huge deal if I could access my account, but the Apple TV website doesn't recognize my email, and I keep getting an "Unexpected error" message trying to log into my Apple ID. Now I can't cancel the subscription or even watch anything. I also can't contact Apple Support since I can't log in. Does anyone have any advice on how I can fix this? Should I call my bank, or is there another way to reach out to support?
Answers
Have you looked into Apple's support resources? They have some helpful links for billing issues. Check this out: https://support.apple.com/billing. You can also find phone numbers for your country on their site.
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What did Apple say when you called them? That might be your best bet to resolve this quickly.
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You should definitely call Apple; they can confirm your email and subscription details over the phone. That way, they should be able to cancel it for you. You can also try chatting with them here: https://support.apple.com/contact and look for the chat option under billing or subscriptions.
CuriousGiraffe831: Thanks! I’ll give that a try next.
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CuriousGiraffe831: Honestly, I haven't had time to call yet with everything else going on!