Help! Locked Out of My Apple ID on a New MacBook Pro
Asked by
CuriousCat99
I just unboxed my brand new MacBook Pro M4 and logged in with my Apple ID. However, I decided to create a new account for this device since I plan to use it for work. When I tried to sign in to Apple Mail, it claimed my password was incorrect, even though I just logged in on the Outlook website using the same password without any issues. I'm confident that the password is correct and Caps Lock wasn't on.
When I attempted to sign out of my Apple ID, it asked for the password again. I entered the same password, but once more, it said the password was incorrect. I opted for a password reset, but I got notified that my account is locked until December 23. I tried to recover it using my iPad, but it just said an email from Apple will arrive on December 23. Now, my MacBook shows a prompt asking if I've tried resetting my password. When I click it, a window appears to set a new password, yet it just shows a black rectangle with nothing in it. This has left me totally confused. Has anyone experienced anything similar or knows how to resolve this? ❤️
Answers
If you're locked out, you're not alone; it happens fairly often. About getting help, contacting Apple Support won't expedite the process if your account is locked—it’s a set time, usually for security reasons. Try to avoid trying too many times, as that could extend the lockout period.
I recommend waiting for that email on December 23 and see if you can reset your password then. Make sure to check your spam folder just in case it lands there. If you still run into issues after that, reach out to support then. Don't worry; you'll be back in soon!
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Looks like you might have hit a classic snag with account setups on new devices! Signing out of your Apple ID isn't typically a good troubleshooting method unless you're sure of what to expect. It’s common for Apple IDs to get locked due to multiple failed attempts, but a simple password reset usually solves that. If your account's locked until December, that's frustrating, but it could be a safety measure. Just hang tight for the email from Apple.
Also, make sure you didn’t accidentally trigger an account recovery process. You can check your email for any notices. Good luck!
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