How can I use a 2020 MacBook Pro when the administrator has passed away?
My husband passed away earlier this year, and he was the administrator of our newer 2020 MacBook Pro. I have my own user account on the laptop, but…
Apple ID
Apple ID password keeps being rejected on all my devices
For the past couple of weeks, our shared Apple ID has stopped working properly across two iPads and an iPhone. It first asked me to sign in to…
Apple ID password keeps failing across all my devices
For the past couple of weeks, our Apple ID has stopped working properly on two iPads and an iPhone that my husband and I share. It first asked…
Why does Apple show an unknown error when I try to sign in with 2FA?
I created a new Apple Account and tried to sign in through Apple's website. Apple required me to set up two-factor authentication with a phone number, which seemed…
Apple ID locked after years of inactivity and marked unsupported—are there any recovery options?
I'm trying to regain access to an old Apple ID that hasn't been used for about four years so I can install apps on an iPhone 6S. The…
Why Does My Apple Account Keep Getting Taken Over Even With 2FA Enabled?
An old Apple account I had mostly abandoned was compromised earlier this month. I still control the associated email, so I changed the password and enabled two-factor authentication…
How Can I Unlock a Disabled Apple Account or Remove It From My iPhone?
My Apple Account is locked or disabled, but the iPhone itself works normally and is not in Lost Mode or Activation Lock. I have proof of purchase, but…
Can I recover my Apple Account without access to its trusted phone number?
I was signed out of my Apple Account on my iPhone, and signing back in requires a verification code sent to an old trusted phone number that I…
How can I separate photos after sharing one Apple Account?
My family has been using the same Apple Account across several different devices for years. After one family member moved to a new iPhone, the Photos libraries became…
Can I keep iPhone and iPad photos separate while using iCloud?
My daughter's iPhone is running out of storage, but her photos are not currently syncing to iCloud even though there is plenty of iCloud space available. She also…
Could I have taken over the previous owner’s Apple ID instead of creating my own?
About 10 years ago, when I was a child, I received a used iPhone that was unlocked, not reset, and still signed in to the previous owner's Apple…
Can I recover an Apple account after the security questions were changed?
Someone gained access to an old Apple account that did not have two-factor authentication enabled. They changed the security questions and replaced them with answers in Chinese, and…
What Can I Do If My Apple Account Was Taken Over Without Two-Factor Authentication?
Someone gained access to an older Apple account that did not have two-factor authentication enabled. They changed the account's security questions to answers in Chinese, and I no…
If I lose access to my YubiKeys, can I still sign in to my Apple account?
If two physical security keys are enabled on an Apple account, will sign-in fall back to the trusted phone number when neither key is available? Or is a…
Can I recover my Apple Account without the recovery key?
I previously used an iPhone 15 Pro, but gave it to my dad and switched to Android for nearly a year. I recently bought an iPhone Air and…
Can Apple Account Recovery Be Expedited During the Seven-Day Wait?
I'm locked out of my Apple Account and started the automated recovery process through Apple's account-recovery site. The confirmation said I should receive instructions on September 22 at…
Apple Account balance has been locked for four years with no explanation
My Apple Account balance has been locked since 2021, but the rest of my account still works. I've contacted post-sales support many times, and they keep submitting unblock…
Is there any way to recover an Apple Account after a recovery key and trusted number were changed?
I've used the same Apple Account for about 12 years. Recently, I received an unexpected Apple verification code, followed by alerts saying that a sound was played on…
Apple Account balance has been locked for four years—how can I get it resolved?
My Apple Account balance has been locked since 2021, while the rest of my account still works. I've contacted support many times, and post-sales staff keep submitting unblock…
Why am I seeing an AppleCare renewal alert for Beats headphones I don’t own?
A renewal notice appeared in Settings asking me to renew AppleCare coverage for a pair of Beats headphones. I've never bought Beats headphones for myself, don't remember receiving…