I'm having a serious issue with my iPhone 11 after getting the battery replaced a few days ago. Ever since I got it back, the Face ID hasn't been working. I tried updating the phone to the latest version like I was advised, but it still didn't fix the problem. The biggest issue now is that I can't reset my phone because I forgot the password to my Apple account, and I'm feeling really overwhelmed. I know I could reset my password if I just hit 'forgot password,' but everything requires Face ID for security! I can't even disable Face ID because there's a stolen device protection in place. I don't have any backups either. I have reached out to Apple and they said they would get back to me in a week, but I'm really anxious about being without my phone. Can anyone offer some advice? Any solutions would be greatly appreciated!
4 Answers
It sounds like the repair shop might not have connected something properly when they replaced your battery. If Face ID was working before, it's possible they broke something or used third-party parts that Apple doesn't support. Your best bet now is to get in touch with Apple support again and explain the situation. If you can, try using a PC to reset your Apple account password. That might help you bypass some of the Face ID issues until you can fix it.
Have you tried using your PIN instead of Face ID? The system usually lets you use that while Face ID is enabled. If not, just hang tight until Apple gets back to you. And remember to set up some backups and proper security measures after this! You don’t want to go through this headache again.
You should definitely be able to reset Face ID using your PIN. It’s crazy that you’re stuck in this loop! Just be patient and make sure to follow up with Apple. Once you get your password sorted out, you can avoid this situation in the future by backing up your data.
Honestly, this is why I’m not a fan of Apple products. They create a restrictive ecosystem. If something goes wrong, it can be tough to get back on track without their help, and it can be costly. Just keep that in mind for your next device!
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