I recently got a Lenovo Ideapad Gaming 3 15ACH6, but I'm running into a big problem. My laptop keeps showing a blue screen error message saying either 'Critical Process Died' or 'Unexpected Store Exception,' even if I'm just starting it up. It also crashes while I'm playing Valorant, but sometimes it works fine. I'm not very tech-savvy, so I'm really at a loss about what could be causing this and how to fix it.
1 Answer
First things first, you should definitely check for minidump files after a crash. These files are created when your laptop encounters a BSOD and help diagnose the issue. If you can get into Windows or Safe Mode, look for minidump files in C:WindowsMinidump. Once you find them, zip up the folder and upload the files to a file-sharing site like Catbox or Mediafire—Reddit likes to blacklist certain hosts, so those are good options. Multiple dump files are helpful, so if you only have one, that's okay for now, but you might want to change your settings to ensure small memory dumps are created next time.
I uploaded the zip folder! Here’s the link: [mediafire.com/minidump](https://www.mediafire.com/file/uwv8cexsri7sou8/Minidump.zip/file) just so you can have a look.