I signed up for an app's free trial and thought I had disabled automatic renewal, but I was charged $60 today for a yearly subscription. My bank briefly flagged the debit card because I don't usually make purchases that large, and I received a payment receipt, so it appears the charge went through. I've already turned off the subscription renewal and submitted a refund request explaining that I didn't intend to continue the service. How likely is the refund to be approved, and what should I do if it's denied? I understand the charge may not seem huge, but I still don't want to pay for a subscription I never intended to keep.
2 Answers
Refund decisions are usually handled case by case. If you noticed the charge quickly, canceled the renewal, and don’t frequently request refunds, there’s a reasonable chance it may be approved. Keep an eye on the payment status and make sure the subscription is fully canceled so there are no future charges.
A denied request doesn’t necessarily mean there’s nothing else you can do. Wait until the payment has fully processed if the system requires that, then submit the refund request through the company’s official billing support page with the charge date and subscription details. If it’s rejected, contact support directly and explain that the renewal was accidental and that you canceled as soon as you noticed it. Replacing the card usually won’t reverse an already completed charge, though it can help prevent unauthorized future billing.
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