Apple ID password keeps being rejected on all my devices
For the past couple of weeks, our shared Apple ID has stopped working properly across two iPads and an iPhone. It first asked me to sign in to…
App Store
Apple ID password keeps failing across all my devices
For the past couple of weeks, our Apple ID has stopped working properly on two iPads and an iPhone that my husband and I share. It first asked…
Unrecognized Pending Charge Labeled as a YouTube Movie or Show
I have an unpaid transaction on my Apple Account listed under "Movies & Shows" and associated with YouTube. I checked the purchase and transaction histories for both YouTube…
How likely is a refund for an unwanted subscription renewal?
I signed up for an app's free trial and thought I had disabled automatic renewal, but I was charged $60 today for a yearly subscription. My bank briefly…
Did Downloading a Free iPad App Require a Purchase?
I tried to install spacedesk on my dad's iPad so I could use it as a second monitor with my Windows laptop. We're more familiar with Android, so…
Can I Get a Refund for a Subscription Charge I Didn’t Intend to Make?
I was charged €35 this morning after a free trial ended. I misunderstood the expiration date and submitted a refund request through Apple Support less than ten minutes…
Can’t Access My Subscriptions or Connect to the App Store
I'm trying to cancel a subscription, but the subscriptions page won't load. I also tried opening it through the App Store, but received a "Cannot Connect" message. Is…
Unable to Access or Cancel Subscriptions—Is There an Outage?
I'm trying to cancel a subscription, but the subscriptions page won't load. I also tried checking through the App Store, but it displayed a "Cannot Connect" message. Is…
Can I get a refund for an in-app purchase my younger brother made?
I'm pretty stressed because my younger brother used my phone for a few minutes, figured out my password, downloaded a free game, and made a $99.99 in-app purchase…
What can I use Apple Gift Card funds for besides Apple products and services?
I have about $100 in Apple Gift Cards that accumulated over the years, but I rarely use Apple devices or services anymore. I have an iPad and previously…
MacBook Can’t Download or Update iPhone and iPad Apps
I'm using an M3 MacBook Air on the latest version of macOS Sequoia. Mac-only apps download and update normally, but iPhone and iPad apps suddenly stopped working in…
How can I resolve an unpaid Apple balance from a Duolingo trial?
I signed up for a 7-day Super Duolingo trial, but it automatically renewed for $35.99 before I realized it. The payment failed because there wasn't enough money in…
What can I do if Apple denies a refund for an unexpected annual subscription charge?
I signed up for a free trial of an AI home-design app and was charged $180 when the trial converted to an annual subscription. I didn't realize when…
Apple gift card bought at Walmart won’t redeem—what can I do?
I purchased a loadable Apple Gift Card from Walmart and had customer service activate it because the cards were kept behind the desk. I loaded $20 onto a…
What Are the Chances of Getting a Refund for an Accidental Annual Subscription?
I accidentally subscribed to an app's yearly plan. The pricing was confusing because the app displayed daily and weekly costs alongside the annual price, so I thought I…
Can’t update or download apps because of an unpaid subscription
A few months ago, I started a free trial without realizing it would renew as a $110 annual subscription. I canceled it the day before the trial ended…
How can I stop a subscription that isn’t showing in my Apple account?
I subscribed to an app for one month to try it, but I didn't find it useful and thought I canceled it. I was charged again this month,…
How can I stop a subscription that isn’t showing in my purchase history?
I subscribed to an app for one month to try it, but I didn't like it and thought I canceled the subscription. I was charged again this month,…
Help! Locked Out of My Apple Account Due to Subscription Issue
I'm experiencing a frustrating problem with an Apple subscription. I activated a free trial for the app Splash Plus, but it unexpectedly turned into a yearly subscription. Apple…
How Can I Access My App Store Subscription on a New Android Phone?
Hi everyone! I subscribed to an app called Foreign Affairs through the Apple App Store, but I've recently switched to an Android device. When I try to log…