How long are live-chat support queues taking this morning?
Does anyone know what live-chat wait times are like shortly after UK business hours begin? There's no queue position or estimated wait time shown, so I'm unsure whether…
customer service
How long are live support chat queues taking this morning?
I'm trying to follow up on a security-related support case that was opened by the provider and later referred to another department. It's just after UK business hours,…
How Can I Escalate an Apple Support Case After iCloud Data Loss?
After following an action requested by Apple Support, I lost data from iCloud. I've already spoken with four different supervisors. The most recent supervisor scheduled a callback but…
What’s the best number for canceling Comcast Business services?
I need to cancel several Comcast Business services, but I keep getting stuck when I call 800-391-3000. Does anyone have a better cancellation number or a more reliable…
What’s the best number for canceling Comcast Business services?
I need to cancel several Comcast Business services, but I keep getting stuck when calling the usual 800-391-3000 number. Does anyone have a better cancellation or account-support number?
Has anyone used Misco recently, and is it reliable?
I'm considering buying an unusually expensive item from Misco because they're offering it at a very attractive price. However, their Trustpilot reviews are overwhelmingly negative, so I'm concerned…
Has Dell become impossible to buy from directly?
My Dell sales representatives seem to keep disappearing, and I'm repeatedly being transferred between departments and regions or left on hold whenever I try to order equipment. Has…
How Can I Boost My Chances of Landing a Help Desk Job with Just Customer Service Experience?
I'm really eager to break into the tech support field, but I've only got a background in customer service. I haven't worked in a tech-related role before, and…
Need Help with My MacBook Repair Situation After Water Spill
I spilled filtered water on my customized MacBook Pro 14" with an M5 Pro chip just a month after purchase. After it shut down automatically, I took it…
Trouble Reaching AWS Support?
Has anyone else been having issues contacting AWS Support lately? I've got a case on my personal account to help get End User Messaging out of sandbox mode,…
What's the likelihood of getting a refund for a missed subscription cancellation?
I recently forgot to cancel my free trial for a subscription service called Grok, and since I didn't have any money in my account, they couldn't charge me.…
Why was my Apple Care denied for my vintage MacBook?
I've been paying for Apple Care on my 2018 MacBook for a while now, but when I took it to the Genius Bar to get the battery replaced…
What's the deal with Apple Watch repairs and missing payment info?
I recently initiated a repair for a cracked screen on my Apple Watch, which I have covered under AppleCare. Unfortunately, I've had a frustrating experience with support, including…
How Long Can an iPhone Express Replacement Take?
I recently dropped my iPhone and shattered the screen. I ordered an express replacement through my AppleCare plan, which said it would arrive in about 1-2 days. However,…
What Happens If I Returned My iPhone Without the Box?
I recently returned my iPhone Air at an Apple Store, but I realized that I accidentally took the box home with me. Will this cause any issues with…
Help! My Apple Account Got Suspended - Need Advice
I created a new Apple account on February 19th and deactivated it about eight hours later. However, I had logged into iCloud on my iPhone and enabled Find…
Best Call Tree Service for Small Businesses?
I'm looking for a call tree or phone menu service for my small business, and I have a few specific requirements. First, I want an AI that I…
What Are Some Good Alternatives to Zoho Desk for Automated Ticket Management?
I'm looking for an alternative to Zoho Desk for our IT team. We need a tool that goes beyond just tracking tickets; it should help us manage them…
How can I switch to a more reliable Lenovo account manager?
I've been dealing with a Lenovo account manager who is honestly driving me crazy. He seems really friendly during our conversations, but his actions tell a different story.…
What's the typical response time for a Quota Increase Request?
I'm currently facing a significant delay with a Quota Increase Request that has stretched to almost three weeks. In the past, these requests have always been handled within…