I'm currently managing IT for a mid-sized company with around 500 employees, and about 60% of our team is remote, spread across different countries. As we've been rapidly growing, I've encountered some serious challenges when it comes to offboarding employees and recovering hardware that's not being used. Right now, our asset retrieval process is a total manual hassle involving spreadsheets, countless emails, and lots of back-and-forth with HR. We've even lost track of equipment worth over $2,000 at times, and when we do manage to get it back, often it's damaged or very late. I'm looking for recommendations on any reliable asset retrieval services or platforms that can actually work at scale. It would be a plus if it integrates with tools like MDM or procurement systems and can handle cross-border pickups for our teams in the US, UK, and Germany. Ideally, I want a solution that triggers automatically during offboarding instead of relying on operations to keep track. What have your experiences been? Any vendor suggestions or workflows you've created yourself would be greatly appreciated!
7 Answers
Are you sure you're just not promoting Workwize with all these posts? Some of your comments sound suspiciously like marketing chatter.
If your focus is on handling asset management and ensuring a complete offboarding process, you might want to check out goworkwize.com. They’re pretty good for that. For managing SaaS applications, stitchflow.com is another solid choice for deprovisioning accounts without hassle.
Hey OP, are you looking specifically for asset retrieval in the countries your teams are in? You might actually save money by rethinking your entire lifecycle management. If you’re juggling multiple vendors for procurement, management, and retrieval, that could really add up. We use Workwize for the entire IT asset lifecycle, keeping everything in one place, which significantly cuts costs and confusion.
Consider using our IT Asset Management platform, Setyl. It tracks assignments and automates offboarding. It integrates well with MDMs and HR systems to manage all employee assets and keep workflow efficient. You can also give access to region-specific team members to manage tasks in their areas, which seems ideal for your setup.
In Canada, we use Intune for our device management and automate account deactivation based on HRIS data. It’s not flawless, as HR can enter wrong dates, but they fix it quickly when users flag issues. If devices aren’t returned, we send registered letters reminding them about potential charges—this could be a tough love approach, but it’s worked for us!
I’ve worked for a couple of companies during the pandemic, and one had a fantastic setup for returning equipment. They sent out quality boxes that came with bubble wrap and clear instructions, handled by a dedicated team. HR reached out to offboarded employees for the return, which I think is key to streamline the process. You might want to look into setting something similar up to reduce friction.
To anyone stumbling upon this post later, consider looking into Starhive for asset management. I've had great experiences there with streamlined processes.
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