ScreenConnect or NinjaOne Remote for a new deployment?

For interactive support alone, I'd lean ScreenConnect. Its portal, clipboard sharing, file transfers and backstage access get positive marks, especially when you need to troubleshoot in the background rather than take over the desktop.

That said, try those workflows yourself before deciding. The broader ConnectWise experience can feel clumsy, and some functionality may depend on extensions.

NinjaOne Remote makes a lot of sense if you're already using NinjaOne for device management. Having remote access alongside patching, ticketing and documentation can be more useful than picking a separate tool with a few nicer features.

The tradeoff is that consolidation doesn't necessarily mean every component is best in class. Check the licensing and whether Remote can be purchased separately if you don't need the rest of the platform.

If Macs are in scope, make that a real part of the trial. ScreenConnect's macOS client has drawn complaints about unreliable desktop viewing and interaction. Test connecting to several representative Macs and confirm you can actually see and control each desktop, not just establish a session.

Don't skip the security review. ScreenConnect has had serious security vulnerabilities, and its use by malicious actors can make recognition harder for end users. Ask how each deployment will be patched and secured, and how users will recognize legitimate support sessions.

A separate backup access method is also worth considering in case your primary tool is unavailable.

I'd put NinjaOne through a proper device-search test before committing. Its search options have been criticized as limited, which could get annoying in a large environment even if the remote sessions themselves work well.