I'm in a tough spot trying to return my AirPods Pro 3. I purchased them on December 15th at the Apple Store in Soho, NYC, but now I'm back home in Italy. I understand there's a 14-day return policy even without a specific reason, but when I visited the local Apple Store, they informed me that I can't return them there directly. They mentioned I could send them back by post, but I'm really confused about how to do that. The Italian Apple support hasn't been helpful either. Can anyone provide guidance on how to navigate this return process? Who should I contact for support?
3 Answers
You could call the Apple Store directly at +1-212-226-3126. Just remember it might connect you to English-speaking support first. Once you're through, ask them about arranging a return.
You might need to send the AirPods back to the US and have a friend return them for you. Just be cautious about the timing; shipping could take longer than the return window allows.
Are you worried about shipping times? Maybe check with a courier service for estimates from Venice to NYC. It might help you plan better.
You can try reaching out to the Soho Apple Store by email. A good guess for their address is [email protected]. If you don't get a bounce-back, it might be valid. If you get no response, you might need another approach.
I gave that email a shot, and now I’m just waiting for their reply.
I’d call, but I’m concerned about international charges from my Italian number, plus my English isn’t great.