Apple Store Used AT&T Financing Instead of Apple Card Installments—What Can I Do?
About a month ago, I bought an iPhone 17 Pro Max at an Apple Store in San Antonio and clearly requested Apple Card Monthly Installments. The employee said…
Apple Store
Trade-in value was issued as a gift card instead of refunded to my card
I bought an iPhone 18 Pro Max in a store about five days ago and traded in my iPhone 14 Pro Max at the same time. The employee…
Can I Trade In an Apple Warranty Replacement at a Store After Mail-In Rejection?
I sent in a well-kept iPhone 15 Pro Max as a trade-in toward an iPhone 18 Pro Max, but Apple rejected it and marked it as ineligible. Support…
Apple Didn’t Take My Old iPhone During an Upgrade—How Do I Complete the Trade-In?
I switched from the Citizens One iPhone Upgrade Program to Apple's new Klarna-based upgrade program when I picked up my latest iPhone. The Apple employee didn't receive any…
Apple Store Didn’t Take My Old iPhone During an Upgrade—How Do I Complete the Trade-In?
I switched from the Citizens One iPhone Upgrade Program to Apple's new Klarna-based upgrade program when I picked up my latest iPhone. At the store, the employee said…
What information does Apple see when you scan the pickup QR code?
I recently picked up a new Apple Watch from an Apple Store. The employee had me scan a QR code with my phone, which opened the Apple Store…
Will Apple honor my original trade-in value when I upgrade in store?
I'm planning to visit my nearest Apple Store on Friday to trade in my current iPhone 16 Pro Max and immediately upgrade to the iPhone 18 Pro Max.…
Are Creation finance errors affecting iPhone 18 Pro preorders?
I'm trying to preorder an iPhone 18 Pro using Creation's monthly finance option, but the application keeps failing with error messages and won't let me complete the purchase.…
Will Apple Honor My Earlier Trade-In Quote In Store?
I'm planning to visit an Apple Store on Friday to trade in my current phone and immediately upgrade to the 18 Pro Max. I started the trade-in process…
Is the monthly finance option failing during the iPhone 18 Pro preorder?
I'm trying to preorder an iPhone 18 Pro using Creation's monthly finance option, but the application keeps returning errors and won't let me complete the purchase. Has anyone…
Can Apple help after my carrier reported my iPhone as stolen?
I'm dealing with a difficult divorce, and after my wife was arrested, she apparently reported my iPhone 17 Pro Max as stolen to T-Mobile. The phone was purchased…
Should I Repair My MacBook Air Through Apple or Best Buy?
My MacBook Air has display problems, including lines running across the screen. I'm trying to get it repaired quickly because I use it for school. The earliest appointment…
Will Apple inspect a MacBook for liquid damage, and is the diagnostic free?
My MacBook was exposed to water and now the keyboard and screen are behaving strangely. I want to take it to an Apple Store to find out what…
Can Apple erase a MacBook using a foreign death certificate?
I'm in the United States and have a MacBook that belonged to an elderly friend who died in Spain. I have her death certificate in Spanish and French,…
Will Apple inspect a water-damaged MacBook for free?
My MacBook was exposed to water and now the keyboard and screen are behaving strangely. I want to take it to an Apple Store for an inspection so…
Did the store use a Mac to transfer data between two iPhones?
My wife upgraded from what I believe was an iPhone 11 to an iPhone 14 Pro and chose to have the setup done in an Apple Store. The…
What can I use Apple Gift Card funds for besides Apple products and services?
I have about $100 in Apple Gift Cards that accumulated over the years, but I rarely use Apple devices or services anymore. I have an iPad and previously…
Did the store use a Mac to transfer data between two iPhones?
My wife upgraded from what I believe was an iPhone 11 to an iPhone 14 Pro and chose to have the data transferred in the store. The employee…
Apple Won’t Replace My iPhone Battery After an Authorized Shop Removed the Swollen One
While traveling abroad, my iPhone 13 developed a severely swollen battery. The phone still worked, but it shut down around 30% charge, and the battery health was about…
How Can I Tell Whether a Refurbished MacBook Qualifies for AppleCare+?
I'm considering buying a refurbished MacBook and want to understand AppleCare+ eligibility. I've heard that refurbished devices may qualify if they're purchased from Apple or an authorized seller,…