Why aren’t our supervised iPads installing managed OS updates?
We have iPads supervised through Apple Business Manager and enrolled in Intune as their MDM. We appear to be using Apple's newer Declarative Device Management approach for operating…
Apple Business Manager
Why aren’t our Intune-managed iPads receiving iPadOS updates?
We have iPads supervised through Apple Business Manager and enrolled in Intune as their MDM. We appear to be using Apple's newer Declarative Device Management approach for OS…
How should devices be handled when merging two Apple Business Manager accounts?
Our company was recently acquired by another organization, and both companies use Apple Business Manager with device management. Apple Support indicated there is no straightforward merger process for…
How can we handle Apple Business Manager devices after an acquisition?
Our company was recently acquired by another organization, and both companies currently use Apple Business Manager for device management. Apple Support told us that devices cannot be cleanly…
How Can I Move From Helpdesk Mode to Taking Initiative in a New Microsoft 365 Role?
I recently started as a Microsoft 365 engineer after working as a senior helpdesk technician at an MSP. My previous job was nonstop: monitoring queues, answering calls, staying…
How Can I Transition from a Reactive Helpdesk Role to a Proactive M365 Engineering Career?
I recently moved from a senior helpdesk role at an MSP into an M365 engineer position. My previous job kept me constantly busy with support queues, calls, monitoring,…
Intune VPP Apps on iPad Still Prompt for App Store Sign-In
I have a new Apple Business Manager setup integrated with Microsoft Intune for MDM and volume purchasing. The iPad enrolls successfully, registers in Intune, and receives policies, but…
What are affordable alternatives to Hexnode for basic Apple device management?
I currently use Hexnode to manage about 95 Apple devices, but the cost has risen to roughly $500 per month. My needs are fairly limited: remotely wiping devices,…
Why are iPhones skipping the Remote Management screen during Intune ADE setup?
I'm setting up iPhones through Apple Business Manager and Intune Automated Device Enrollment. The devices are assigned to the correct MDM server in Apple Business Manager, syncing into…
Are There Any MacBooks with Built-in 5G Modems?
I'm on the hunt for a new MacBook to use for work, and my only must-have feature is built-in 5G capability. I'm flexible with both macOS and Windows,…
Switching From Budget Android Phones to Refurbished iPhones – What to Expect?
Our company is currently using budget Samsung Android phones, specifically the A-series, and plans to switch to refurbished iPhones due to their better hardware and onboarding experience. I'm…
How to Send SMS to Teams Channels in the UK?
I'm searching for a solution to send SMS messages to Microsoft Teams channels in the UK. It seems that while Teams can handle SMS natively, this feature is…
How Can I Supervise an iPhone Without Losing My Data?
I've seen device supervision in action and want to replicate it. I used an app that had a 'removal prevention' feature – it put my device under supervision…
How to Add a New iPhone to Apple Business Manager?
I recently got a new iPhone from Verizon for a business user, but I can't find it in Apple Business Manager (ABM). There isn't any login on the…
How can I enroll a Mac into Apple Business Manager without using another Mac?
I'm trying to figure out if there's a way to enroll a Mac into Apple Business Manager (ABM) without having access to another Mac with Apple Configurator. I've…
How to Safely Wipe a Corporate Laptop After Severance?
I'm about to receive a corporate laptop as part of my severance package, and my employer is on board with this, so it's all above board. The machine…
How Can I Clean My Corporate Laptop Before Taking It?
I'm in the process of negotiating my severance package with my former employer, and I'll be getting a corporate laptop as part of it. I want to make…