I bought an iPhone new from Apple, and support recently said it was linked to device management with a date coming up soon. They warned I might lose access, but I don't see a management profile and a reset didn't show a Remote Management screen.
Can the phone be associated with an organization without being actively managed? What should I ask Apple to check, and does the date mean the phone will lock?
There are a couple of different things that can get called MDM. A device can be registered to an organization's Apple Business Manager account without currently being enrolled in that organization's management service. A management profile on the phone would be a different piece of the puzzle.
No profile and no Remote Management screen after setup are useful clues, but they don't tell you exactly what Apple saw or what that date refers to. They also aren't proof that the phone was secretly managed the whole time.
I wouldn't assume the date means the phone will lock. The description is too vague to tell what expires or what would happen afterward. Ask support to explain the specific status and date in writing, and request escalation if they can't clarify it.
Keep your purchase receipt and the case number handy. Ask what process Apple can use to investigate an unexpected organizational association on a phone bought directly from them. They may not be able to identify the organization for you, so ask what they can verify and what information they need from you.
Have you ever signed in with a work account? If so, ask your employer's IT team to check the phone's serial number, not just your account. A work login alone doesn't establish that they managed the device, and a negative check still leaves Apple's reported status unexplained.
The camera, Face ID and banking app issues may be separate from the management question. Don't treat them as proof of MDM. Give Apple the symptoms and ask for a hardware and software diagnosis, and ask the bank what its security warning specifically means.
Make sure you have a current backup before any further troubleshooting or resets. Since the phone has already been reset without a management prompt, another reset on its own may not answer what Apple saw.
Answers are reviewed before publication.
Kelmor.9v:
If you ask Apple again, it may help to ask whether they mean an organization registration, an active management enrollment, or something else in their system.