Will AppleCare+ Cover a Screen I Cracked Shortly After Buying It?
My iPhone 17 Pro Max's one-year limited warranty was about to expire on Sunday, so I extended the coverage without realizing that I would need it almost immediately.…
AppleCare
How Can I Escalate an iCloud Data-Loss Issue After Apple Support Made It Worse?
After following an action requested by Apple Support, apparently because of a bug, I lost data from iCloud. I've already spoken with several supervisors. One scheduled a callback…
How Can I Escalate an Apple Support Case After iCloud Data Loss?
After following an action requested by Apple Support, I lost data from iCloud. I've already spoken with four different supervisors. The most recent supervisor scheduled a callback but…
How does AppleCare Express Replacement work for a bent iPhone?
My iPhone 17 Pro Max appears to be bent, and I have AppleCare coverage. For an Express Replacement, Apple is requesting a service fee and placing an additional…
How does AppleCare Express Replacement handle a bent iPhone and the temporary hold?
My iPhone 17 Pro Max appears to be bent, and I have AppleCare coverage. For an Express Replacement, Apple is asking me to pay a service fee and…
Can I Use AppleCare+ to Repair an iPhone That Was Already Cracked?
I bought an iPhone 17 Pro about a year ago and didn't add AppleCare+ because I've generally been careful with my phones. About three months ago, I dropped…
Will AppleCare cover a repair after I canceled and immediately renewed it?
I had a two-year AppleCare plan on my iPhone 17 Pro Max, but I canceled it this morning because I was considering selling the phone. The sale fell…
Can I Use AppleCare+ for a Screen That Was Already Cracked?
I bought an iPhone 17 Pro about a year ago and skipped AppleCare+ because I've generally been careful with my phones. A few months ago, though, I dropped…
US-purchased iPhone damaged in the UK: Can AppleCare+ provide a local replacement or reimbursement?
I bought an iPhone 18 Pro in New York and later purchased AppleCare+ in the UK, where I now live. After accidentally cracking the front screen, I contacted…
Can I Still Add AppleCare After Cracking My New iPhone Screen?
My iPhone 17 is only two weeks old, but it fell out of my bag onto concrete and the top-right part of the screen is now shattered. Apple…
Does AppleCare cover a repair after immediately renewing monthly coverage?
I had a two-year AppleCare plan on my iPhone 17 Pro Max, but I canceled it this morning because I was planning to sell the phone. The sale…
Does AppleCare+ with Theft and Loss cover an iPhone bought from an unauthorized retailer?
If I buy a brand-new, sealed iPhone from a legitimate but unauthorized retailer, can I still purchase AppleCare+ with Theft and Loss and use the coverage? Apple Support…
Can I still get AppleCare after cracking my new iPhone screen?
My two-week-old iPhone 17 slipped out of my bag this morning and hit concrete, badly cracking the upper-right part of the screen. Apple quoted me about A$600 for…
Does AppleCare+ with Theft and Loss cover an iPhone bought from an unauthorised retailer?
I'm considering buying a brand-new, sealed iPhone from a reputable retailer that isn't an Apple Authorised Reseller. Apple Support told me I could still add AppleCare+ with Theft…
Will Apple Replace My iPhone Battery or Swap the Whole Phone?
My iPhone's battery health has dropped below 80%, and it's still covered by warranty and AppleCare+. If I book a battery-service appointment at an Apple Store in Australia,…
What information does Apple share with store staff during order pickup?
I recently picked up a new Apple Watch from an Apple Store. The employee asked me to scan a QR code with my phone, which opened the Apple…
Why Is My Brand-New iPhone 17 Pro Max Battery Draining So Quickly?
I bought an iPhone 17 Pro Max about five days ago, but the battery life has been worrying me. I'm only getting around five hours of use, even…
Why Is My New iPhone 17 Pro Max Battery Draining So Quickly?
I bought an iPhone 17 Pro Max about five days ago, but the battery is lasting only around five hours of use. I expected it to last most…
Does AppleCare or the warranty cover a white screen after dropping an iPhone 17 Pro?
I bought an iPhone 17 Pro from T-Mobile about three or four weeks ago. Today I accidentally dropped it several times from roughly two feet high, and now…
Apple Charged Me for a Returned Express-Replacement Phone After FedEx Lost It—What Should I Do?
I used AppleCare to request an express replacement because the store didn't have the model I needed. After receiving the replacement, I packed up the original phone and…