How long are live support chat queues taking this morning?
I'm trying to follow up on a security-related support case that was opened by the provider and later referred to another department. It's just after UK business hours,…
billing support
How can I reach a human about an unexpected RDS charge and request a refund?
I was unexpectedly charged $148.80 USD for RDS Extended Support after a change to my database setup. I'm on the standard support plan, and the automated support assistant…
Can I reverse an accidental AWS Skill Builder annual subscription charge?
I upgraded my AWS Skill Builder account to the Individual annual plan because I believed a paid subscription was required to redeem a student reward or voucher through…
Looking for a Reliable Microsoft CSP for About 150 Users
Our current Microsoft Cloud Solution Provider gives us about a 10% discount compared with buying directly from Microsoft, which has worked well financially. The relationship was also strong…
AWS billing case has been unassigned for five days—how can I escalate it?
I accidentally purchased an exportable ACM certificate and was charged CAD $236.44. I deleted the certificate as soon as I noticed and opened a billing support case requesting…
How can I reduce my AWS QuickSight charges as a student?
I'm a student and recently discovered that my AWS QuickSight charges are skyrocketing to over $250 a month. This is mainly due to the Amazon Q regional service…
Will I get a refund for stopped EC2 instances?
I recently created a few EC2 instances while I was learning AWS, but I ended up just stopping them instead of terminating them. I noticed that I've been…