How Do Employers View Candidates Who Are New to a Higher-Level IT Role?
If someone has two years of helpdesk experience followed by one year as a systems administrator, how realistic is it to land another sysadmin role after being laid…
helpdesk
How Can You Move From Help Desk Into System Administration?
System administration is often treated as a mid-level career, but many people begin in help desk roles. The problem is that entry-level sysadmin openings can be difficult to…
How Can I Move From Helpdesk Into Stable Infrastructure or Cloud Work?
I have two bachelor's degrees—one in Cinema Studies and one in Radio-Television, with a hands-on focus on broadcast technology. After college, I freelanced for production companies doing trade-show…
How can we streamline SIM card changes for international employees?
We're a company with around 300 employees spread across the US, Germany, and Southeast Asia, and I've noticed a growing issue with our helpdesk tickets related to employees…
Thoughts on Setting Up a Monitoring Wall for Sysadmin and Network Oversight?
I'm considering implementing a monitoring wall for our Sysadmin and Network team to keep an eye on various metrics like online services (e.g., outages from Microsoft and other…
Is it possible to land a sysadmin role right after university?
I'm graduating soon, and while I know most jobs require help desk experience, I'm curious if there's a way to jump straight into a systems admin position with…
Is My Company Expecting Too Much from a New Helpdesk Hire?
I've got a bit of a strange situation at work that I'm hoping to get some input on. We recently brought in a new hire to take over…
Should I Use Two Auto-Increment Columns for Users on My Helpdesk Website?
I'm working on a project for school where we need to create a helpdesk website. I've set up a users table with an auto-incrementing ID for each user,…
Looking for Recommendations on Helpdesk Platforms
I'm in the process of finding a suitable replacement for our current helpdesk platform. The prices have been rising, and managing the system has become increasingly burdensome. Our…
Recommendations for AI Helpdesk Software for IT Support Teams in 2026
Hey everyone! We're an IT support team handling between 120 to 200 tickets each week, which include both internal user issues and some escalations from email as well…
How Can I Stay Productive in a Helpdesk Role?
Hey folks! I've recently transitioned into a helpdesk position after a stint as a junior SysAdmin. While the pay's better and I enjoy the work, I'm finding myself…
Advice for Transitioning from Helpdesk to Sysadmin?
Hey everyone! I'm currently in a helpdesk role and have been offered a position as a systems administrator. Honestly, I feel a bit nervous because I don't have…
How Do I Get Ready for Managing a Linux Server at Work?
I've been working as a helpdesk tech for about four months and primarily use Ubuntu on my personal devices. However, my workplace is largely Windows-based. I just found…
Is a Helpdesk Ticketing System Really Necessary?
I was recently asked if it's really worth it to pay for a helpdesk ticketing platform. Is it just an unnecessary expense, or do we actually need it…
How Can I Start My Journey in System Administration?
Hey everyone! I'm currently pursuing my master's in cloud computing, and I'm really keen on getting into system administration or sysOps. The thing is, I have zero experience…
What's the Ideal Number of IT Admins for a Company Like Mine?
I've been with the same company for 24 years and now manage IT across 11 locations in the UK, including large manufacturing and distribution sites plus several offices.…
How can I advance my career from tier 2 helpdesk?
Hey everyone! I've been working in helpdesk for about 6 years now, and I'm hoping to move up in my career. I have a degree in a non-tech…
How Can I Move Up from Tier 2 Helpdesk?
Hey everyone! I've been working in helpdesk for about 6 years now, and I've made it to tier 2. However, I'm feeling a bit stuck and unsure about…
How to Track Password Reset Flags Cleared by Helpdesk?
I'm trying to figure out how to identify helpdesk personnel who are disabling the "Must change password at next logon" flag for users. We've had instances where users…