iPhone suddenly lost passwords, passkeys, and account data after an iOS update
My iPhone 12 Pro Max crashed while I was using it, and afterward I was signed out of nearly every app. Several features and roughly half of my…
Microsoft Authenticator
iPhone suddenly signed me out and lost saved passwords, passkeys, and Wi‑Fi networks after an update
My iPhone 12 Pro Max has been having occasional crashes, but after a recent iOS 26 update it suddenly logged me out of my apps and several features…
What’s the least painful way to deploy passkeys with Microsoft Authenticator on iPhones?
Microsoft is making passkeys the default authentication experience, and I'm trying to find a practical setup for iPhone users. Windows Hello for Business is straightforward, but the iPhone…
What’s the cleanest way to enroll passkeys and Windows Hello during Autopilot onboarding?
We're redesigning our new-hire onboarding process so users register both Windows Hello for Business and a passkey through Microsoft Authenticator as early and smoothly as possible. Our current…
What’s the cleanest way to onboard new hires with passkeys during Autopilot?
We're redesigning our new-hire onboarding flow so users register both Windows Hello for Business and a passkey through Microsoft Authenticator as early and smoothly as possible. Our current…
Which app do you recommend for managing synced passkeys?
What password manager or app are you using to deploy and manage synced passkeys? Microsoft Authenticator passkeys appear to be device-bound, which seems like it could make replacing…
What’s the Least Painful Way to Set Up Passkeys on iPhones?
Microsoft is making passkeys the default authentication experience, and I'm trying to find a smooth setup process for iPhone users. On Windows, Windows Hello for Business is fairly…
Why is Microsoft pushing passkey enrollment even when we use Authenticator?
Our company recently started pushing passkey enrollment, and the messaging has created a lot of confusion. We initially understood that employees using the Microsoft Authenticator app could bypass…
Why are Microsoft passkey prompts forcing users to set up a PIN?
Our company recently began receiving Microsoft passkey enrollment prompts, and the rollout messaging has created a lot of confusion. We originally understood that employees using the Microsoft Authenticator…
Microsoft Authenticator Isn’t Sending Sign-In Prompts to My New iPhone
I switched from an iPhone 12 to an iPhone 13 and can no longer receive Microsoft Authenticator notifications for two-digit sign-in approvals. Authenticator still works on an older…
How can we move users from SMS MFA to Microsoft Authenticator smoothly?
We need to transition a group of users from SMS-based multifactor authentication to the Microsoft Authenticator app. I'd like to avoid handling each user manually and instead have…
Will Microsoft Authenticator MFA continue to be supported as SMS and voice MFA are phased out?
Microsoft is phasing out SMS and voice-based MFA in favor of passkeys and other phishing-resistant authentication methods. All of my users currently use Microsoft Authenticator push notifications with…
Will Microsoft Authenticator Push MFA Continue to Be Supported?
Microsoft is moving away from SMS and voice-based MFA in favor of passkeys and other phishing-resistant authentication methods. All of my users currently use Microsoft Authenticator push notifications…
How Will Microsoft’s SMS and Voice MFA Retirement Affect Different Users?
I'm reviewing Microsoft's guidance about retiring SMS and voice authentication starting September 1, 2026, and I'm trying to determine which users will be affected. For example, some users…
How Will Microsoft’s SMS and Voice MFA Retirement Affect Existing Users?
I'm reviewing Microsoft's guidance on the retirement of SMS and voice authentication, which begins September 1, 2026, and I'm trying to understand how it will affect users with…
Why don’t Microsoft Authenticator passkeys restore to a new phone?
I'm testing passkeys in Microsoft Entra ID. I created a passkey authentication policy for a test user with attestation enforcement disabled and the passkey type set to "Synced."…
What Could a Fake Authenticator App Have Compromised?
My mother received a letter telling her to install an authenticator app to access her pension account. She searched the iPhone App Store for Microsoft Authenticator but accidentally…
What Could a Fake Authenticator App Have Compromised?
My mother received a letter saying she needed an authenticator app to access her pension website. She searched the iPhone App Store for Microsoft Authenticator but accidentally installed…
Can MFA Stop an Adversary-in-the-Middle Phishing Attack?
I'm trying to understand how MFA protects against a phishing scenario where an attacker sends a malicious link leading to a fake Microsoft 365 login page. The victim…
How can I permanently remove SMS and voice-call MFA methods from an account or tenant?
An account already has Microsoft Authenticator and another authenticator app configured as its default sign-in methods. SMS and voice-call MFA are being phased out, but a phone number…