I'm preparing to launch a remote IT Help Desk and Service Desk company in Tunisia for European businesses. The team would provide French- and English-language Level 1 and…
I'm the only helpdesk, IT, and Microsoft 365 administrator at a company of around 80 people. We have a hybrid workforce spread across the UK, and while someone…
I don't mind helping people through direct messages occasionally, but I've noticed I'm more likely to ask certain coworkers to submit a ticket while I'll sometimes create one…
We're looking for recommendations for replacing or supplementing KACE SMA for service desk and endpoint management. Performance has been disappointing, and we recently found that it can become…
We're looking for recommendations for a service desk and endpoint management platform, or a combination of tools. We currently use KACE SMA for ticket queues, patch management, software…
Our IT ticket resolution times keep getting worse. The fixes themselves usually aren't especially difficult, but technicians lose time switching between tools, searching through old tickets, repeating troubleshooting…
Hey everyone! My company has offered to cover the cost of an ITIL V5 certification, which is about 880€. However, there's a catch: I have to commit to…
Hey everyone! I'm starting my IT journey from scratch and have my sights set on becoming an Azure Engineer. My immediate goal is to secure a 1st Line…
I'm genuinely curious about the capabilities of Tier 1 support reps when it comes to technical issues like changing display scaling on Windows devices. In one recent incident,…
I've been working at a hospital for about six years. I started as a Level 2 desktop technician, and now I'm the endpoint administrator alongside a senior colleague.…
I'm trying to set up a dashboard to display different information for two separate service desk offices on 90-inch screens. I envision dividing the screen into quadrants, where…
I'm a service desk analyst and I've encountered a recurring problem with the integrated camera on several HP EliteBook 840 G9 laptops running Windows 11 (24H2). The webcam…
I've been seeing a lot of AI service desk demos, but they all seem to just add a chatbot on top without real functionality. I'm really curious if…
Hey there, I recently transitioned from a Service Desk position to a DevOps role at a FinTech startup, and I'm feeling a bit overwhelmed. I've been working in…
I'm working at the service desk and we've been seeing a surge in students having issues with network printers on their personal devices. They connect to the print…
I've recently subscribed to the cloud version of ManageEngine Service Desk Plus, but I'm feeling a bit lost on how to get it set up effectively. We're a…