How can I fix Reply All and Sent Items behavior for a shared mailbox?
I'm an IT technician managing a shared mailbox used by five people through RDS terminal servers. It used to be a regular mailbox with permissions, but we converted…
shared mailbox
Shared mailbox Send As fails intermittently in Outlook but works in OWA
Users are intermittently receiving a "no permission" error when trying to send new messages as at least two shared mailboxes. Full Access and Send As permissions appear correct,…
Shared mailbox Send As permissions intermittently failing in Outlook
Users are intermittently receiving a "no permission" error when trying to send new messages as shared mailboxes. The issue affects at least two shared mailboxes and started recently,…
Unable to configure an automatic reply on a converted shared mailbox
A former employee's account is disabled in Active Directory and the mailbox has been converted to a shared mailbox. I'm trying to configure an automatic reply through the…
Unable to configure automatic replies for a converted shared mailbox
A former employee's account is disabled in Active Directory and the mailbox has been converted to a shared mailbox. I'm trying to configure an automatic reply through the…
Shared mailbox folder tree stops at about 1,000 folders in cached Outlook
A shared mailbox used for order administration is organized by region, country, customer, and year, with more than 12,000 folders. Since around September 8–9, the folder tree stops…
Shared mailbox folder tree stops loading at about 1,000 folders
A shared mailbox used for order administration is organized by region, country, customer, and year, and grew to 12,394 folders. Around September 8–9, the folder tree began stopping…
How can I forward mail from an unlicensed Microsoft 365 account?
We recently ended contracts with several former employees and need to remove their Microsoft Exchange licenses. Their old addresses may still receive important messages, so I'd like those…
How can I forward mail from an unlicensed Exchange account?
We ended contracts with several employees and want to remove their paid Microsoft Exchange licenses without losing messages sent to their old addresses. Forwarding works while the accounts…
How should we handle a distribution list receiving over 2 GB of email attachments daily?
I inherited an Exchange setup where a distribution list sends more than 2 GB of high-resolution images from field operations to many users every day. Most users have…
How to Retain O365 Mailbox Data After Employees Leave?
In our hybrid environment, we manage all user mailboxes through Microsoft 365. When an employee departs, we need to keep their mailbox data for about ten years but…
Do Shared Mailboxes Require Microsoft Defender for Office 365 Licensing?
I'm trying to clarify whether shared mailboxes need their own Microsoft Defender for Office 365 (Plan 1) license. If there are three users who already have this license,…
What's the Best Way to Set Up Auto Replies for a Shared Mailbox?
I'm trying to figure out a reliable method to send automatic replies from a shared mailbox. Every time someone emails this address, I want them to receive a…
Issues with Delegated Mailboxes in New Outlook Client
I've been encountering some peculiar behavior with delegated mailboxes in the New Outlook client. Typically, in classic Outlook, when a user is granted Full Access to a shared…
Why are emails in our shared mailbox being auto-tagged and moved?
We've been receiving complaints from users accessing a shared mailbox about emails being automatically tagged and moved around. This situation has caused quite a bit of confusion, and…
How do I set a shared mailbox to send emails as itself instead of the user?
I've just set up a shared mailbox in Exchange 365 and given users permission to send as, read, and manage it. However, when they send emails from the…
Trouble with Microsoft SMTP Relay for Canon MFC Printers
I've set up two Canon MFC printers to use SMTP relay with my Office 365 account, but they suddenly stopped scanning to email as of Monday. Nothing has…
Why Does My Exec Keep Getting Emails Meant for a Shared Mailbox?
I recently started working at a new organization and I'm facing a puzzling situation. We're using Microsoft 365 internally, but we regularly receive emails from external contacts, including…
Managing Email Sent Items for Confidential Mailboxes
I'm dealing with a tricky situation involving our CEO's email management. He has two mailboxes: one daily mailbox that his Executive Assistant (EA) and Executive Officer (EO) can…
Trouble with Shared Mailbox Rules Not Running Automatically
I'm having a strange problem with a shared mailbox ([email protected]) in Microsoft 365—specifically, the inbox rules aren't running automatically when new emails arrive. However, when I manually run…