Why does Apple show an unknown error when I try to sign in with 2FA?
I created a new Apple Account and tried to sign in through Apple's website. Apple required me to set up two-factor authentication with a phone number, which seemed…
two-factor authentication
How Can I Tell Whether My PC Is Still Compromised After Account Takeover?
About a week ago, my Discord and Steam accounts were compromised and used to post a scam message. I changed my passwords, enabled two-factor authentication, and haven't noticed…
I Think I Ran Malware—What Should I Do to Protect My Accounts?
I accidentally ran an executable file while downloading something, and my laptop soon showed signs of a possible Trojan. I think I removed it, but Steam unexpectedly asked…
How can I recover my Apple Account without my trusted phone or iCloud email?
I'm trying to regain access to an old Apple Account. I know the account email address, password, and credit card details connected to it, but signing in on…
What Do “Successful Password Verification” Entries Mean Without a 2FA Login?
I was reviewing my GoDaddy activity history and found two older entries from Turkey and the Philippines labeled "Successful Password verification." Neither entry was followed by a "successful…
How Can I Recover an Apple Account Without My Trusted Phone or iCloud Email?
I'm trying to regain access to an old Apple Account. I know the account email address, password, and the credit card details associated with it, but Apple requires…
What should I do if I suspect a trojan stole my account passwords?
I downloaded some files and ran an executable that I probably should not have. I later discovered what appeared to be a trojan on my laptop and think…
Why Does My Apple Account Keep Getting Taken Over Even With 2FA Enabled?
An old Apple account I had mostly abandoned was compromised earlier this month. I still control the associated email, so I changed the password and enabled two-factor authentication…
Why Does My Apple Account Keep Getting Taken Over Even With 2FA Enabled?
An old Apple account I had mostly abandoned was compromised earlier this month. I still control the associated email, so I changed the password and enabled two-factor authentication.…
How Could an Old Apple Account Be Accessed After Two-Factor Authentication Was Enabled?
My partner had an old Apple account created with her Gmail address about 15 years ago and rarely used it. A few days ago, she received an alert…
I Gave Away a Laptop Without Removing the Hard Drive—Can They Access My Accounts?
I gave away an old laptop with its hard drive still installed. Both that laptop and my current one use the same Microsoft account and OneDrive, so I'm…
My Android phone placed an unexpected call while I was asleep—how should I secure it?
I recently replaced an old basic phone with a Samsung Galaxy A-series Android phone. About an hour after I went to sleep, the built-in Phone app made a…
How Could an Old Apple Account Be Compromised After 2FA Was Enabled?
My partner had an old Apple account created about 15 years ago with her Gmail address, but she had barely used it. A few days ago, she received…
Why does Apple Account Recovery still require a phone number when I have two trusted devices?
I'm locked out of my Apple Account even though I know the password, can access the account email, have both a trusted iPhone and Mac, can generate six-digit…
Are passkeys really two-factor authentication, or just trusted-device login?
Several tools in our environment are making passkeys the default or mandatory alternative to passwords and traditional MFA. The sign-in flow asks for an email address and then…
Can I recover an Apple account after the security questions were changed?
Someone gained access to an old Apple account that did not have two-factor authentication enabled. They changed the security questions and replaced them with answers in Chinese, and…
What Can I Do If My Apple Account Was Taken Over Without Two-Factor Authentication?
Someone gained access to an older Apple account that did not have two-factor authentication enabled. They changed the account's security questions to answers in Chinese, and I no…
My old Apple account was hijacked—can I recover it after the email and security answers were changed?
An old Apple account I no longer use was compromised. The attacker changed the birthday, security questions, password, and associated email address. I received Apple's notification emails before…
If I lose access to my YubiKeys, can I still sign in to my Apple account?
If two physical security keys are enabled on an Apple account, will sign-in fall back to the trusted phone number when neither key is available? Or is a…
Microsoft Authenticator Isn’t Sending Sign-In Prompts to My New iPhone
I switched from an iPhone 12 to an iPhone 13 and can no longer receive Microsoft Authenticator notifications for two-digit sign-in approvals. Authenticator still works on an older…