How do you handle users who won’t try to troubleshoot basic problems?
A user interrupted me with an "urgent" email issue. They were opening Outlook for the first time, and it asked them to enter an email address and click…
workplace technology
Could I Get in Trouble for Viewing the BIOS on My New Work Computer?
I'm starting a new job in a few weeks and recently received the computer equipment I'll be using. I powered on the PC to check its specifications and…
What will happen if a personal purchase receipt is blocked by my work email filter?
I work for a medical-device company with roughly 700 employees. By accident, Apple Pay sent a receipt for a personal adult-oriented purchase to my work email address. Outlook…
Should I Keep My Computer's Backup Drives Powered On?
I'm currently backing up critical systems at my workplace since the PCs are quite old and always powered on. I'm in the process of cloning these aging drives…
What Access Can My Employer Have to My Personal Phone Information?
I work for an organization that requires me to register my personal cell phone with them. They asked for details like the serial number, IMEI, IMSI, ICCID, and…