Telstra is retiring its desktop messaging service, so we're looking for an alternative for business SMS to email. MMS to email would be useful too. What options are worth checking?
What are the options for SMS to email in Australia?
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SMSBroadcast is one option to investigate. Its API could be useful if you want to route incoming messages to shared mailboxes or automate what happens next, rather than sending everything to one inbox for someone to sort.
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If you would rather keep the gateway independent of a cloud service, look at SMSEagle. It's a hardware gateway that uses a SIM and supports SMS and MMS to email. You'll need to be comfortable managing the device and SIM yourself.
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Sinch MessageMedia is another option. It has offered email to SMS, where you address an email to a mobile number using the service's email format. Check the current setup and whether it also handles incoming SMS and MMS the way you need.
One practical detail for email to SMS is to make sure staff signatures don't get included in outgoing messages.
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If you're already using MaxoTel, ask about its Virtual Mobile Numbers. Two-way SMS via email and shared inboxes could fit, with replies sent from Outlook going back as SMS. Check MMS support separately before relying on it.
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ClickSend and Edgility are also worth comparing. I'd put the actual mailbox workflow and MMS requirements in front of each provider, rather than assuming SMS to email covers attachments or two-way replies.
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