Hey everyone! I'm currently an intern working in sales at a cybersecurity firm, and I'm hoping to gain some insights into the challenges that sysadmins face. I'm getting paid hourly without any commission, so I'm genuinely looking to learn and support rather than sell anything. My industry mainly focuses on digital certificates, but I want to know what sysadmins really need help with. Do you guys wish you had more time, want to deal less with compliance issues, or prefer processes being centralized? I want to ensure I'm not bothering anyone with unimportant questions. What can I do to be useful?
5 Answers
And whatever you do, never try to upsell us. We’re not in the mood for that kind of sales pitch.
If you're not going to be commission-based, then I recommend redefining what you want to achieve. If you actually want to help, focus on real solutions instead of upselling because that’s a surefire way to frustrate sysadmins.
Yeah, I definitely prefer when salespeople respect our time. If I say I’m not interested, just stop calling! It gets exhausting.
Fair point! I want to create a more positive interaction for everyone involved.
It might be helpful if you think about setting up a portal where sysadmins can reach out when they need assistance. That way, it's more in our control, and we can ask for help when we want it.
A one-stop-shop sounds perfect! Just a way to streamline everything.
Honestly, one of the biggest annoyances for sysadmins is being seen as just a sales target. We don't want to be approached with pitches; it feels super intrusive when someone just cold calls without understanding our needs first.
I totally get that. I'm not here to pester anyone; I just want to ensure I'm learning about real issues.
Gotcha! I’m just trying to be a true asset and enjoy helping people.