I'm currently working on a project aimed at automating processes related to VoIP for managed service providers (MSPs). Right now, I'm focused on automating user onboarding for RingCentral, but I'm open to shifting gears if there are bigger headaches that need solving in the VoIP world. If you're involved in offering VoIP services like RingCentral, 3CX, Zoom Phone, or Teams Phone, what do you find to be the biggest pain points in your workflow? It could be anything from onboarding users, handling licensing, porting numbers, provisioning devices, managing user changes, call routing, to dealing with support tickets. What do you wish you could automate? Any insights would be greatly appreciated!
6 Answers
Porting our numbers to Telus from our local carrier has been a huge pain due to incorrectly recorded addresses, which complicates the entire process. But once we've made the leap to the cloud or Teams, things are a lot smoother than with our local carrier's outdated systems.
Would tools to validate porting information or track status before submissions be useful for you?
It's really frustrating when your provider, like Vonage Business, won’t admit they’re the problem. Registration issues arose despite a stable internet connection, and they seemed completely indifferent about it.
I had Vonage before and switched to Verizon, but the management tools there are such a hassle! Sometimes I miss simpler systems.
Routing configuration can be tricky, especially moving from older systems to newer ones that have limited documentation. For instance, getting the right setup for things like making phones ring after a certain number of rings can be a real headache, even if it's more of an edge case.
I've encountered this issue too—what newer systems do you struggle with?
What VoIP platform are you using where this is a challenge?
Right now, I’m just overwhelmed by all aspects! User onboarding, managing devices, everything seems like a struggle with my current setup.
I manage CUCM VoIP at my company, and honestly, it just doesn't work for me. I've had to self-learn everything, and not having thorough training has made it even tougher. I frequently face challenges configuring user profiles because I'd love for users to just log in with their profiles rather than having to set up each device manually.
What specific challenges do you encounter when trying to set up user profiles?
A major issue is dealing with users who refuse to adapt to new systems. Sometimes it'll seem easier to just let them complain instead of trying to teach them new features. It's frustrating!
I totally agree! Users can really complicate things. My coworker tends to give in to every request, which results in outdated configurations that are a nightmare to fix.
What do you think makes users so resistant to change?
I have faced similar issues when dealing with local carriers. Sometimes it can take forever to get ports accepted.