Who Handles Training for Enterprise Apps in Your Company?
Asked by
ColorfulFox9!
We're currently facing issues with user training lagging behind due to a high turnover rate in our organization. I'm curious about how other companies manage training for enterprise applications. In our case, we previously had some trusted users who became experts and handled most of the in-depth training. However, our role is primarily to install and maintain these apps, not to use them extensively. Therefore, I feel we're not the best fit for providing training. I'd love to hear how others structure their training processes. Thanks for any insights!
Answers
If it’s enterprise apps, the knowledge on these tools might not be critical for all roles. Instead of training on how to use every feature, maybe focus on bringing in people who already know how to navigate productivity tools.
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Ultimately, the responsibility for user training falls to the application owners and the managers. They are in the best position to ensure that their teams are properly trained on the apps they use daily.
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Another effective method I've seen is implementing an adoption program. You can bring in a third party to establish training champions within your organization. This way, you can leverage users who are already knowledgeable about the application, and they can share their insights and assist in training others.
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You're spot on! IT typically handles the installation and maintenance of apps, not the training aspect. It's really up to the departments using those applications to take charge of training their own staff because they're the ones who have direct experience with the tools.
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In our company with about 140 users, we have a dedicated education team that takes care of training for core software. For anything else, it's usually on the managers to step up and train their teams.
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