Hey everyone, I'm not very tech-savvy, so I hope I can explain my issue clearly. I'm on Windows 11 and recently when I got back to my computer, I noticed my internet was down. I looked at my network adapters and saw something strange: my adapter changed to an ethernet one, specifically a Realtek PCIe GBE Family Controller. I tried disabling it, uninstalling it, and resetting my network settings multiple times, but it just keeps returning.
I can see my actual Wi-Fi adapter (Intel(R) Wi-Fi 6E AX211 160MHz) in the hardware properties, but it's marked as "not present." I'm feeling pretty stressed and tired, so if you could provide step-by-step guidance, that would be super helpful. Thanks a lot!
1 Answer
Hey, it sounds like your Realtek adapter is your wired connection, but it shouldn't interfere with your Wi-Fi. First, make sure your Wi-Fi adapter isn't disabled. Check if your computer is in "airplane mode"—that can happen sometimes and cut off your wireless access.
You can also look in Device Manager to see if your Intel adapter is listed under Network Adapters. If it isn't showing up, there may be a deeper issue with the driver or it could be disabled somehow. Don't worry, we can work through this!
Yeah, if the Intel adapter isn't showing up, you might need to reinstall the drivers. You can usually find the drivers on the Intel website. Just make sure to download the correct ones for your model!