I registered for AWS, added a payment card, received promotional credit, launched an EC2 instance, and deployed a WooCommerce website. After a few days, AWS suspended the account and requested passport and ID verification. I submitted the documents, but the account was ultimately closed. My wife then created an account and experienced the same suspension a few days later, followed by my brother's account being suspended as well. I'm trying to understand what might be triggering these repeated account closures and how to resolve the situation.
2 Answers
The service or business activity itself could be triggering additional review, especially if it resembles restricted or high-risk activity. Make sure the site, payment method, account ownership, and business details are accurate and consistent across the accounts. Creating several related accounts after one has been closed may also cause them to be linked and automatically reviewed.
There isn’t enough information to identify the exact cause. AWS may be reviewing the business activity, payment details, identity verification, or connections between the accounts. You’ll need to contact the account and billing team through the official account-support process and provide the relevant case ID so they can investigate.
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