How can I recover a suspended AWS account when both email and MFA are unavailable?
My AWS account was suspended over an unpaid balance of about $3. I want to settle it, but I cannot sign in. The root account email uses my…
AWS account suspension
How can I pay a suspended AWS account when I’ve lost access to the root email and MFA?
My AWS account was suspended over an unpaid balance of roughly $3. I'm ready to pay, but I can't sign in. The root email uses my business domain,…
AWS account suspended and then closed—how can I get the security case assigned?
Our AWS account was suspended after suspected unauthorized access and potentially compromised access keys. Support instructed us to reset the root password and update the expired payment method,…
AWS Account Suspended and Closed While Reinstatement Case Remains Unassigned
Our AWS account was suspended after suspected unauthorized access or compromised access keys. AWS asked us to reset the root password and update the expired payment method, and…
Why does my cloud account keep getting closed after verification?
I signed up for a cloud hosting service, added a payment card, received promotional credit, launched a virtual server, and deployed a WooCommerce website. A few days later,…
How can I reach a human about a suspended AWS account?
My AWS account was suspended for a non-billing issue, and my application has been offline for about two weeks. Because I can't access the database, my users are…
Why does AWS keep closing accounts linked to my household?
I registered for AWS, added a payment card, received promotional credit, launched an EC2 instance, and deployed a WooCommerce website. After a few days, AWS suspended the account…
Account suspended for two weeks—how can I reach a real support person?
My account was suspended for a non-billing issue, and my application has been offline for about two weeks. Since I can't access the database, my users can't access…
Why Was My New AWS Account Suspended Without Any Activity?
I signed up for AWS to learn the platform, using my normal information and a Gmail address. I didn't create any resources, run workloads, or perform any other…
Our AWS account was suspended as suspected fraud—how can we appeal?
Our AWS account was suddenly suspended after what appears to be an internal spam or fraud review, but our activity is legitimate. Support chat said there is no…
Unexpected AWS charges after the free tier ended—how can I close the account?
I created an AWS account during my final year of study to learn cloud computing. After the free tier ended, I apparently left paid resources running and later…
AWS production account suspended without the requested authentication email
Our relatively new production account was suspended by AWS without warning. The suspension email says AWS previously asked us to provide authentication details, but we never received that…
AWS suspended our production account despite a paid invoice—how can we reach the right team?
Our Brazil-based SaaS company's production environment runs entirely in AWS, including EKS, RDS, ElastiCache, SES, S3, payment services, and customer data. AWS suspended the account for alleged non-payment…
AWS account still suspended five days after paying the overdue invoice
We're a small startup operating through a US company, and our production infrastructure—including databases, application code, EBS volumes, snapshots, and customer data—is hosted in AWS. For nearly a…
AWS Account Suspended Because My New Card Has No Statement Yet
I recently created an AWS account and completed the signup verification questions. AWS then asked me to submit identity and payment documents, which I uploaded. However, I received…
AWS Suspended My New Account Because I Don’t Have a Card Statement Yet
I recently created an AWS account and completed the signup questions. AWS then asked me to verify my identity by uploading several documents, which I submitted. My account…
How can I contact AWS Support when a brand-new account is suspended during signup?
I was creating my first AWS account and hadn't fully completed onboarding. While checking pricing, I switched from the paid option back to the free option, and the…