Why does my cloud account keep getting closed after verification?
Asked by
MellowCedar27
I signed up for a cloud hosting service, added a payment card, received promotional credit, launched a virtual server, and deployed a WooCommerce website. A few days later, the account was suspended and I was asked to submit my passport and identification. I provided the documents, but the account was ultimately closed. My wife then created a separate account, which was suspended after a few days as well, and the same thing happened with my brother's account. I'm trying to understand what might be triggering these repeated closures and how to resolve the issue.
Answers
There isn’t enough information to identify the exact cause. The account closure notice or support case should explain whether this involves identity verification, payment details, acceptable-use rules, or a security review. Contact the provider’s official account support team and include the case ID from the suspension notice.
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It could be related to the type of business or website being hosted, but it may also be that the accounts are being linked through shared details such as payment methods, address, devices, or network connections. Creating more accounts after one is closed can trigger additional security reviews, so the best route is to appeal the original decision and ask for a specific explanation.
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