Yesterday, my laptop experienced a blue screen, but I managed to fix it by following some YouTube tutorials. Everything was running smoothly until last night at around 11 PM. However, when I tried to turn it on today at 10 AM, it just showed one light (I'm attaching a picture). I've attempted to restart it about 10-12 times, but it only displays a black screen. I also tried charging it, but nothing has worked so far. I'm really in need of help since this laptop is my only means of studying, and my family can't afford to buy me another one, even a second-hand device.
2 Answers
It's important to identify what lights are flashing when you try to power up. Since you mentioned you have an HP 15s, can you describe what those lights indicate? The power light blinking is a key sign, but understanding if the RAM light is also lighting up or not can help pinpoint the issue. Share the specifics so we can troubleshoot together!
You should try to find out if there are any dump files on your laptop that could help diagnose what went wrong before the blue screen. If you can access Windows, or get into Safe Mode, check the C:WindowsMinidump directory for any files there. If you find some, zip them up and upload them to a file-sharing site like mediafire.com. If you're not able to get to Windows at all, I can give you more steps on how to retrieve those files or even create small memory dumps. Just let me know!
When I turn it on, the power light blinks, but the RAM light remains off. That's the only indication I'm seeing.