I'm facing serious issues with the KB5002700 update that I need to roll back on around 300 computers. This update caused Outlook to crash when opening the Calendar (which I managed to fix via Group Policy) and also leads to instant crashes in both Word and Excel when trying to use the Insert Tab. I've been attempting to uninstall the patch using our Patch Management Solution, but it's only been able to uninstall 30% of them in four business days. I have an open ticket with the vendor of our patch app as well. I also discovered that the fix patch KB5002623 doesn't work for our version of Office, and it seems others are having issues with it as well. Is there a PowerShell command that can successfully uninstall the KB5002700 update? I've tried several methods without success and need to get this resolved asap since my team is relying on Office for their work. Thanks in advance for your help!
5 Answers
While uninstalling the update can be tedious, it's usually better to fix it rather than remove it entirely. Updating to the right installer version might solve your problems. For more information and potential fixes, here’s a link that discusses these issues with KB5002700: [MiniTool Article](https://www-minitool-com.cdn.ampproject.org/c/s/www.minitool.com/news/kb5002700-crashes-office-2016.html?amp).
That's quite odd that KB5002623 didn’t work for you. I've applied that fix with no problems on multiple clients. Just make sure you’re matching the x86 or x64 versions properly. Assuming that's already known, though!
Yeah, I checked and all of our machines are x86. It seems like it’s attempting to install KB5002623 and then fails with an error message. I'm in a tight spot here and could use any advice. Microsoft really dropped the ball on this one.
From what you've described, it looks like this update is deeply integrated within Office products. Most of the usual methods for uninstalling updates aren't applicable here. You'll need to use a specific tool, Oarpmany.exe, found in `C:Program Files (x86)Common FilesMicrosoft SharedOFFICE16`. Unfortunately, automating this can be quite tricky, and from my experience, it's not straightforward.
A basic command prompt method you could try is `wusa /uninstall /kb:[id]`, with [id] replaced by `5002700`. You might need to run it in an elevated command prompt, though. Just a thought!
I tried that, but it says "The update KB5002700 is not installed on this computer" even though it clearly is. When I check Installed Updates and try to uninstall through that, I get an unknown error. This update is giving me such a headache!
I've dealt with similar situations using the PSWindowsUpdate module. It's super handy for updating and uninstalling Windows updates through PowerShell. You can push it out via a script or tools like PDQ Deploy. Start by installing the module, and once you have it set up, you can run this command to uninstall the update: `Uninstall-WindowsUpdate -KBArticleID KB5002700`. There are some prerequisites for the module, but check out this blog post for a detailed guide on how to get it running: [Using PSWindowsUpdate](https://powershellisfun.com/2024/01/19/using-the-powershell-pswindowsupdate-module/?amp=1#install-or-uninstall-a-specific-windows-update). Let me know if you need any help with it!
Thanks! I’ll definitely give PSWindowsUpdate a try. I did a little testing with PDQ Deploy last week, so I’m hoping I can leverage that.
Just a heads up, users can download the KB5002623 fix directly from Microsoft's Download Center, but it’s only compatible with the .msi version of Office 2016.