I noticed something strange on my Windows 10 desktop: the task manager showed an "On-Screen Keyboard" and some sort of remote access. Shortly after, several apps started opening up rapidly. I haven't downloaded anything new or visited any sketchy websites recently. I shut down and unplugged my computer as soon as I noticed the apps opening. I'm planning to take it to a repair shop to either remove the viruses or factory reset it, depending on how bad it is. Is this the right approach, or is there something else I should do?
5 Answers
Ultimately, if you’re not sure about the severity of the virus, a fresh Windows install is often the safest option. After reinstalling, run a full scan with Malwarebytes just to ensure you’re in the clear. And always make sure your backups don’t have any malicious software on them before restoring!
A fresh install is definitely the way to go. Just be really cautious during the backup; have everything scanned and avoid reconnecting to the internet until you're ready to secure it!
You're definitely on the right track by shutting it down. Just make sure to take it off the internet to prevent any further issues. Before taking it to a repair shop, consider reinstalling Windows via a USB drive. It's also smart to change your passwords and enable two-factor authentication (2FA) on your accounts—that adds a layer of security that can help after this incident. It's better to be cautious!
Yeah, and after reinstalling, be sure to run a scan with something like Malwarebytes to check for any lingering malware!
Make sure to take this seriously! Hackers can take a lot of your data before you even realize they’re in. After you’ve secured your accounts and frozen your credit, you can focus on wiping your computer. Back up your data only after reinstalling Windows and running scans for assurance that your system is clean. Identity protection services might also be worth considering just to be extra safe.
You might want to hold off on trusting any repair shops right now. It's best not to reconnect to the internet until you fully reinstall everything. Use a different, secure computer to change passwords for all your accounts, and consider freezing your credit with the credit bureaus. It's crucial to take those steps first, then you can focus on wiping your computer and reinstalling Windows clean.
Yeah, they could have already accessed your sensitive info before it all went down!
Definitely a good idea to manage your accounts first! You can't be too careful after a hack.
I agree with that! Don't forget to back up your important files beforehand, ideally onto an external drive that’s clean.