I'm managing a cloud-based POS system for my restaurants using Apple devices, and I've run into a serious issue. I mistakenly used one Apple ID for all 25 devices, and now that account has been hacked; both the email and password were changed. This means my devices are locked! Although I can still use the POS app for now, I'm worried about how long that will last.
I reached out to Apple Support, but they informed me that recovery isn't possible. They can see the account was compromised, but the only way to unlock my devices is to send in invoices and IMEI numbers for each one, wait a few days for them to unlock, and then reinstall everything. Each device will take about two hours to set up again. To make matters worse, I spent nearly two hours on the phone just to get this answer.
I understand that security is crucial, but my account was protected with two-factor authentication tied to my personal phone number! How could someone have gotten in and completely taken over my account? Rather than tracking down the hacker, I'm left to handle the devices one by one, and I'm frustrated about the whole situation.
5 Answers
No offense, but your approach to security was asking for trouble. Having that many devices tied to one account, especially without proper business oversight, is a recipe for disaster!
Unfortunately, using a single Apple ID for all those devices isn't recommended. Those accounts are meant for personal use. You might want to hire an IT professional who can help you recover your account and set things up correctly.
It sounds like you really need to enroll your devices in Apple Business Manager (ABM). With the number of devices you’re managing, this would streamline control and security. It's designed specifically for scenarios like yours where multiple devices can be managed more efficiently.
One possibility is that one of your devices got compromised. If someone knows a device passcode, they can access your Apple ID, even with 2FA. Once you regain access, consider using business-level accounts to avoid similar issues in the future.
Actually, it might not be a hack at all. It’s possible someone just shared the credentials, like a former employee. Your setup was quite risky, and it’s a good warning for others who manage multiple devices.
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