My friend has been dealing with a frustrating issue where his computer constantly blue screens. This has been happening for weeks, and it affects his ability to log in at times, keeping him locked out for hours. The blue screen errors are random and occur regardless of what he's doing, even though performance isn't an issue. Some of the stop codes displayed include `KMODE_EXCEPTION_NOT_HANDLED` and `SYSTEM_SERVICE_EXCEPTION`, with the `What failed` section pointing to `CLASSPNP.SYS`. Since he has a prebuilt system from Ibuypower, he's not too familiar with the technical details. We've tried booting with one RAM stick at a time to troubleshoot, but the blue screens keep happening. He doesn't have access to Memtest86, and I'm not sure if both RAM sticks could be faulty. If anyone has suggestions or ideas on how to fix this, I'd really appreciate it! Here are his specs: Intel i9-14900F, 32GB DDR5 RAM, 2TB SSD, Windows 11, and a GeForce RTX 4070 Super.
1 Answer
It sounds like there might be an issue with the CPU. The i9-14900F has been known to have problems due to high factory voltages, which can lead to failures. If the computer is still under warranty, I recommend checking with Ibuypower, but honestly, their warranty service can be hit or miss. Just be careful with any CPU adjustments you make, as they may void the warranty.
Do you have any recommendations for a reliable replacement CPU if it comes to that?