My grandpa passed away in June last year, and I inherited his iPad and iPhone. I have his death certificate, but I'm stuck because I don't know his Apple email or account name since we weren't in contact on Apple. All the websites I checked say I need his Apple ID to move forward, but I have no way of accessing it. What's my best course of action? Should I keep the devices, or is there a way to sell or trade them in?
1 Answer
You should definitely reach out to Apple Support directly. They can guide you through the process of verifying your ownership with the death certificate. Just explain your situation, and they might be able to assist you even without the Apple ID. It might take some effort, but it's worth it if you want to keep the devices or use them for something else!
How do I contact them? Is there a specific link or number I should use? I went to a store, and they just pointed me to the website, which isn’t helpful.