I've just gotten a brand new iPad Air with the M3 chip, and it's been crashing and restarting on me ever since I bought it a week ago. I've updated all the software and the operating system. I primarily use it for Procreate to do digital painting, and it's really frustrating because it crashes unexpectedly—sometimes the screen flashes pink before it goes down. I've noticed this mostly happens after the iPad has been in my backpack, which makes me wonder if it's overheating.
The only thing that I think could be causing the issue is my new ZUGU case, which I noticed was causing some problems with my Apple Pencil and brush strokes in Procreate. I managed to resolve that by tweaking a few settings in the app and reinserting my pencil into the case. However, I'm torn about what to do next. Should I return it to Best Buy for an exchange, or do you think switching to an Apple folio case could solve the problem? Any advice would be really appreciated!
2 Answers
First off, it sounds like a bummer that your new iPad is giving you trouble! The crashing isn’t normal. You might want to try taking the case off to see if that resolves the issue. Sometimes, third-party cases can cause unexpected problems. I'd also suggest checking if there are any specific settings in Procreate that might be affecting performance. If the crashing persists, consider returning or exchanging it at Best Buy. Don't wait too long, since you don’t want to miss the return window!
Honestly, it sounds like you might need to take it back. It's definitely not okay for it to crash like that, especially right out of the box. I recommend trying a full erase and restore of the device; sometimes that helps. But if you have a book illustration project coming up, you really don’t want to risk it while troubleshooting. If it were me, I'd probably exchange it and maybe go with the Apple case for peace of mind.
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