I'm getting really frustrated with Azure support. Every time I submit a support request, it feels like I get handed off to someone who doesn't know much about their own products. They often overlook the details I provide in the ticket and don't communicate as I prefer, which can be a challenge since I'm autistic and prefer email over voice calls. I recently spent an entire week trying to get a basic change to my Front Door quota; all I needed was to click a button in the browser. But the support engineer insisted on sharing my screen to "optimize" my virtual environment, which seems pointless for such a simple issue. I just want to know, does anyone else have these experiences, or are there actually good support reps out there? Am I just developing Azure Support PTSD?
5 Answers
It really seems to depend on the luck of the draw with support reps. I’ve encountered too many who aren’t even actual Microsoft employees. The quality is just not consistent, especially with the outsourcing happening.
MindTree's support has really gone downhill. They’ve become less reliable, and the current state of Microsoft Enterprise support isn't great either.
Give MindTree a one-star review and call it a day. Haha!
I completely agree! Their help has been nothing short of useless.
A lot of times, tickets just sit there while we try to resolve the issue ourselves. When we do find a workaround, they usually just point us to confusing documentation that hardly helps.
It’s frustrating, right? The only way to get quick responses is if you start shutting down expensive services. Then they pay attention!
I've been dealing with Azure support for about 6 years, and out of dozens of tickets, I think I’ve only encountered one competent person. Most tickets take ages to resolve—my account manager has a tough job babysitting this mess.
I've had a similar experience with around 8 years of support. I can think of two competent folks who actually helped me solve my issues. The rest were either useless or closed tickets after weeks without real input.
Are you in the Microsoft partner program? If so, I’ve heard that tickets can be handled much more quickly.
As a former contractor, I noticed they often let their contractors go right when they finally get competent. They keep pushing work to other countries, which just complicates things further.
That’s the same story I’ve heard. Their support seems to lack the consistency and effectiveness we need.
I totally feel you. At this point, I’d rather troubleshoot issues myself than rely on their support.