Hey folks, I really need your help with something urgent. My Minecraft account, which is linked to my Microsoft email (`it********[email protected]`), seems to have been hijacked. When I tried to log in recently, I encountered a strange verification screen that mentioned a code would be sent to an unfamiliar email (`ja*****@unfavorabs.com`). Now, whenever I attempt to log in or recover the account, I get a frustrating message stating, "The Microsoft account you've entered does not exist." I'm absolutely certain I used this email to buy and play Minecraft (Java Edition) before. Here's what I've already attempted: filling out the recovery form at [account.live.com/acsr](https://account.live.com/acsr) but got denied, trying username recovery with no response to my Gmail, and reaching out to Mojang support even though I no longer have the original transaction ID. My Gmail is still active and secure with 2FA enabled, and I haven't received any suspicious emails from Microsoft. It appears my account may have been hijacked, the recovery email changed, or the primary email deleted. Is there any way to escalate this situation with Microsoft? Has anyone experienced something similar and managed to recover their Minecraft account? I'd appreciate any advice!
2 Answers
When you see that "Microsoft account doesn't exist" message, it can sometimes be because you're attempting to log in with the wrong type of account—like trying to use a personal account for a corporate service. However, in your case, it sounds like someone might have changed your account details. My best advice is to keep trying the recovery options and maybe contact Microsoft support directly for escalation. They might have more tools at their disposal than standard recovery options.
That’s super unsettling! I’ve heard of people getting caught in scams like phishing messages about account recovery. If that’s what happened, be extra careful. Try checking all your email settings and security options. You might want to scan your device too, just to make sure there's no malware lingering around.
Agreed! I would also recommend changing your passwords for your email and any linked accounts as a precaution.
Yeah, definitely make sure to explain everything clearly to them. Sometimes they can recover accounts even without the transaction ID if you provide other details.