I recently experienced a 13+ hour outage with my QMS (Quality Management System), and the vendor sent me an email regarding the situation. They mentioned a "file locking anomaly" on their Unix file server but didn't explicitly say anything about a hack. I'm a bit suspicious and would love to hear your thoughts on how to interpret their message. Here's what they wrote:
"We recognized the critical nature of our system to your operations, and we deeply regret any disruption this may have caused. Our team has identified the source of the issuea file locking anomaly on our Unix file server that supports our web-based site files. Immediate action was taken to resolve the problem, and full access to the system has since been restored.
While the root cause has been addressed, we are continuing a detailed root cause analysis to ensure that we fully understand the conditions that led to the outage. In parallel, we are developing and implementing a comprehensive corrective and preventive action plan to strengthen our systems and avoid a recurrence. We expect that to be completed and available for your review in the next couple of weeks.
Our commitment to the reliability and security of our platform remains our top priority. We are treating this event with the utmost seriousness and will share further updates as appropriate once our investigation and preventive measures are finalized."
What are your interpretations?
4 Answers
Yeah, I get the vibe that they're not being entirely forthcoming. It could be they faced a ransomware situation but are framing it as a technical glitch instead to save face. A 13-hour outage isn't a small deal, and it's definitely worth asking them for a clearer explanation about what they mean by ‘anomaly.’ If they can’t provide that, it might be time to look at other options.
I think they’re trying to cover themselves while also reassuring you. The email is carefully worded to sound responsible, but it doesn't really shed light on what exactly happened. It's smart to ask for a more technical breakdown, especially since you're running a critical business operation. Sometimes it feels like companies are more in damage control mode than actually owning up to issues.
From my perspective, this response is basically a classic boilerplate apology. They're saying they had a problem but not giving any concrete reason for the outage. If this was indeed a hack, they might have been advised to keep it under wraps to avoid panic. It’s pretty common for companies to use cautious language in these situations. Keep an eye on them; if they encounter this issue repeatedly, it might be time to consider switching vendors.
Honestly, the term "file-locking anomaly" sounds like PR jargon for something more serious, possibly a ransomware attack. It seems like they’re trying to avoid confirming a security breach without outright denying it. You might want to press for more details regarding any potential data exfiltration. It sounds like a vague way to cover their bases while not admitting outright they were hacked. Just my two cents!
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