I've been stuck on a frustrating issue with WebView2 on some Surface Pro 9 devices running ARM64. When users try to open Outlook, it prompts that the latest version of WebView2 is required and claims it will install it, but after I click OK and run as admin, it just keeps looping without actually installing. I've tried everything—clearing out WebView2 completely and reinstalling, even using AI tools for troubleshooting—yet nothing has fixed it. Has anyone else faced this issue and found a solution?
1 Answer
We faced similar problems at my workplace, especially with my own Surface Laptop 7. While I haven't nailed down a perfect fix, you might want to try a quick registry edit. Check out this guide I found: 'How to reinstall Microsoft Edge WebView2 Runtime' on Super User. Once you delete the registry key, download the Evergreen Standalone Installer for ARM 64 from the Microsoft Edge Developer site and run it. After the installation, restart Outlook and see if that clears things up!
I’m definitely going to give this a shot tomorrow! Thanks a lot!