I'm running a one-man operation that handles computer repairs, provides tech support to small businesses, and sets up hardware. Currently, I use Screenconnect's remote access (paying AUD$90) and WaveApps for invoicing. I've been redirecting a landline to my mobile, but I'm on the lookout for a more integrated system. I really need a ticketing system because I'm struggling to keep track of jobs and the time I spend on them. I tried SyncroMSP, but it's too slow for me; I'm ready to move away from Screenconnect as it's also becoming frustrating. I'm looking for something simple for remote support, time tracking, ticket management, and invoicing, preferably at a low cost since I'm not very big yet. Any suggestions?
7 Answers
Invoice Ninja was pretty solid when I was using it. You might want to consider that for your invoicing needs.
I've been using Wave for invoices—both recurring and one-time payments. It also has auto pay and expense tracking, which has been super helpful! For remote management, I prefer Ninja RMM along with Bitdefender for security and backup management. This setup works well for me!
Hoptodesk.com could be worth looking into! I've heard good things about it.
There are many free remote access options out there, but it's tough to find one that includes invoicing features. You might need to combine a couple of tools to get everything you need.
Totally understand the struggle with clunky tools! Give Siit.io a shot; it’s really straightforward for remote access, ticketing, time tracking, and invoicing. Plus, you can demo it to see if it fits your needs without committing right away.
You might want to check out the free versions of JIRA and Confluence. They could be good for your documentation and ticketing needs, especially if you keep the user count under 10.
I recommend using Toggl for time tracking. I've linked it with Xero for invoicing. Just track your time on Toggl, and with one click, it pulls everything into invoices on Xero at the end of the week, making things a lot easier. I'm also searching for a good ticketing system right now!
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