I purchased an MSI B650 Tomahawk motherboard on Amazon about a year ago, and I'm having issues with one of the NVME ports. The main port functions well, but the second one has performance issues, showing fluctuating read/write speeds when I run benchmarks. When I use the SSD in the third slot, the speeds are normal. I checked the MSI website for warranty claims, but they say to contact my dealer. Now I'm left unsure whether to reach out to MSI or Amazon for support. Any advice?
1 Answer
Can you clarify which NVME slot you're referring to as the second one? Also, do you have anything installed in PCI_E2? That specific motherboard can have lane-sharing issues that slow down M2_3 if PCI_E2 is occupied. As for warranty, I recommend chatting with Amazon. They generally have strong consumer protection laws in the EU, and since you bought from them, your contract is with them, not MSI.
I misunderstood the slot layout too; it seems like M2_3 is the one causing trouble. I've raised a support ticket with MSI to see what they say, just waiting for their response.