I'm currently working as a live support agent, and my job involves a lot of repetitive tasks like copying and pasting the same messages for different customer inquiries. I'm wondering if it's possible to develop a bot that can understand the questions from customers and respond accordingly. Are there specific programs or tools out there that can help me with this?
3 Answers
Totally! There are AI agents designed specifically for tasks like this. They can read customer queries and generate replies based on the context. While I haven't dived deeply into them myself, they could definitely save you time.
Instead of a full-blown bot, you might want to consider using a macro system. For example, you could set it up so that pressing keys like ctrl-alt-1 automatically pastes specific messages as responses. It's simpler and might fit your needs without the extra complexity of a bot.
Also, what software are you using for live support? Knowing that could help in suggesting tools or integrations that work best with your current setup.
I'm using Comm100!