I tried logging into my Microsoft account today, but I received a message saying, "this Microsoft account doesn't exist, enter a different account or get a new one." This doesn't make sense to me since I've been using this account for about four years! When I attempted to log in via the Microsoft website, I got another message saying, "we couldn't use your device to verify your identity," and it showed me two random email addresses I've never seen before. One of them was a jumbled string for an Outlook account, and the other was a Gmail address with some characters replaced. I'm really confused and worried that my account may have been hacked. Can anyone offer advice on how to recover my account?
1 Answer
It sounds like your account may have been compromised. First things first, you need to contact Microsoft support directly. They'll be able to help you verify your identity and hopefully restore access to your account. Make sure to explain your situation clearly and mention those random email addresses you saw, as that could help them with your case.
Yeah, definitely reach out to them. I had a similar issue once, and they were super helpful! Just be patient because it might take some time to get everything sorted.