Hey everyone, I've got a weird problem with my Logitech G413 TKL SE keyboard. It's started acting like it's possessed! When it's plugged in, it types completely incorrect characters (like pressing 'W' makes it type '{'). To make matters worse, it sometimes causes my PC to blue screen, and I've tested it on my friends' computers too—same result! I'm not sure what's going on, but here are a few things to note: 1) I've never spilled anything on it, 2) there doesn't seem to be any physical damage, 3) this just started randomly with no signs of wear or tear. I suspect it might be a driver issue, but since I can't keep it connected for long, I'm at a loss for how to troubleshoot it. Any advice would be greatly appreciated!
3 Answers
I second what others have mentioned about testing another keyboard and the warranty. You mentioned that you think it could be a software issue, but hardware can definitely cause blue screens, especially if there's something faulty in the keyboard's internal software. Just make sure you explore all your options before giving up on it!
First things first, getting those dump files is crucial for diagnosing the blue screens. If you can boot into Windows normally or even in Safe Mode, check the C:WindowsMinidump folder for any crash logs. If you find some, zip them up and upload them. Use a reliable file sharing site like catbox.moe or mediafire.com since Reddit is picky about links. Having multiple dump files would be best to diagnose the issue accurately. Oh, and you might want to follow a guide to set your system to create small memory dumps to catch future crashes more effectively!
It sounds to me like your keyboard might be malfunctioning. If possible, try connecting a different keyboard and see if the problem persists. If everything works fine with a different one, your Logitech could indeed be the culprit. Also, don’t forget it has a 2-year warranty—if you’re still within that period, definitely file a warranty claim!
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