I'm feeling pretty devastated right now. I just got back from a trip where I went snorkeling with my iPhone 14 Pro Max in a waterproof case. Unfortunately, it was the only phone that had issues after that day. I rushed to Apple as soon as I got back, but they were closing, and the staff wasn't very optimistic. I have an appointment with a genius today, but I'm really worried. Does anyone have any advice or tips for me?
2 Answers
Can you share more about the issue? You mentioned that the screen turned green and then black? Sounds like possible liquid damage from snorkeling. That’s tough! Definitely take it to a pro and don’t try to use it any further; it could worsen the damage. If you have a Mac, you might want to explore screen sharing to at least see if you can access your data that way.
First, make sure to back up your phone regularly! That's super important. But in your case, since it's already damaged, what you need to do now is consult a professional. Water damage can be tricky, and it’s crucial to have it properly dried out and cleaned up to have any chance of data recovery. Apple usually doesn’t fix water-damaged phones; they replace them instead.
Yes, that’s what I meant! The screen went from green to black, and I can still hear notifications, but the display is gone. I just want my data back if possible.