I tried to log into my MacBook Pro, and it says I'm locked out: 'Your account is locked. Try again in 7 hours, 59 minutes.' I reached out to my work tech support, but they said it's an Apple issue since there's no lock on their end. My work laptop is linked to my personal Apple account. I can still use my iPhone and logged into my Apple account, where I see my work laptop listed, but it's showing as offline and has an option to lock it, indicating it's not actually locked. Has anyone experienced this? I'm worried that even after waiting, it might just extend the lock time again. Is there something specific I can do with recovery mode? I have File Vault enabled and my work has the password, but I won't be back in the office until Tuesday and want to avoid the drive if possible.
3 Answers
Sounds like you've hit a limit on failed login attempts. Typically, if you try to log in too many times, it triggers a temporary lockout. You might want to try resetting your login password from Recovery mode by holding Command+R while booting up. If your account is linked to iCloud, it’ll prompt you to log in first. Once there, open Terminal from the Utilities menu and type 'resetpassword' (no spaces). That should help you regain access! Good luck!
Since this is tied to your personal Apple account, reaching out to Apple directly is a great move. They can assist even if you don’t have AppleCare. You might need the File Vault password though, as that could come into play when resetting your Mac. Make sure you have all the necessary information handy.
I think the lockout issue might be due to you cleaning old devices recently. Sometimes too many changes can raise a flag on security. When using Recovery mode, it’s worth checking if having File Vault enabled complicates the process. If you're worried about needing the File Vault password, the wait might be your best bet until you can talk to IT.
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